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PRESCRIPTION:
Disclaimer: Customers are solely responsible for verifying that their eyewear fits properly and that their prescription is accurate prior to operating any motorized vehicle or equipment. By purchasing and using Ziena Eyewear, the customer acknowledges and accepts that improper fit or inaccurate prescriptions may affect vision and safety. Ziena Eyewear disclaims all liability for accidents, injuries, or damages arising from the use of eyewear that does not fit properly or is not accurately prescribed. Please ensure your eyewear fits properly and that your prescription is accurate before operating any motorized vehicles or equipment. Improper fit or incorrect prescriptions may affect vision and safety.
RX ORDER REMAKE: A one (1) time order remake on Ziena glasses made prescription lenses is permitted within a sixty (60) day period from the delivery date. Order re-makes include prescription and measurement changes, frame restyles, lens upgrades and changes, and coating add-ons. All order remakes may be billed a shipping fee. A $30 fee applies to all prescription re-dos that are not related to a defect.
RX NON_ADAPTS: Customer will have sixty (60 days) to return a prescription order that is deemed “non-adapt”. No refund will be issued for non-adapts submitted after sixty (60) days. LAB ERRORS: In the event of lab error, prescription lenses will be replaced at no cost within a sixty (60) day period of the delivery date.
RX CANCELED ORDERS: If the lenses are not in process, the prescription order cancellation will be accepted at no charge. Any requests made after a customer order has been put in process will be charged for the prescription lenses only.
All prescription sales are final.
