Free Ground Shipping:
Ziena® offers free shipping on all new purchases over $45, with shipping destinations within the United States, placed on our website. When ordering from our website, you can expect to receive your order within 3-7 business days. Free shipping does not apply to repairs or accessories.
All orders are custom built and made to order. We are proud that our glasses are not mass produced and built right after you placed the order. This is why orders are normally shipped within 3 business days. It does not include the shipping time (up to 3-7 business days). Need a faster delivery time? If you place your order before 11:30 am PST and choose expedited shipping, your order will be pushed to the front of the order queues and shipped the same business day.
Your satisfaction is our #1 Priority and guaranteed. If you’re not completely satisfied, you may return it within 30 days for a complete refund or exchange, excluding prescription orders. Eyewear returned for credit or exchange must be in unused and saleable condition including all original packaging, accessories, and proof of purchase. Eyewear with the removable/fixed eyecup, that has been worn, abused, damaged, pet hair, cigarette smell or has any residue from facial products or medications, will be deducted $25 from the refund. For prescription orders, the frame can be refunded. The prescription lens as it is customized to the customer cannot be refunded.
Have questions? Prefer to order by phone? The Ziena Customer Service Team is happy to assist you at 866-484-0292.
To process a return, please send the product with the included invoice to:
2060 S. Haven Ave
Ontario, CA 91761