Shipping and Returns

Free Ground Shipping:

Ziena® offers free first class shipping via USPS® on orders over $50 within the United States. Signature Confirmation is available to add to any order and is highly recommended to ensure your delivery. We are not responsible for delivery errors via carrier, lost packages, or incorrect shipping info.

When ordering from our website, you can expect to receive your order within 3-10 business days. 

Free shipping does not apply to repairs, prescription orders, or accessories.

Shipping Time:

All orders are custom built and made to order. We are proud that our glasses are not mass produced and built right after you placed the order. This is why orders are normally shipped within 3 business days. It does not include the shipping time (up to 3-10 business days). Need a faster delivery time? If you place your order before 11:30 am PST and choose expedited shipping, your order will be pushed to the front of the order queues and shipped the same business day.

International

Please be aware that customers outside the United States are responsible for any shipping and additional duties, taxes, and other related charges customs may charge. We recommend checking with your country’s customs office to determine what these additional costs may be. You may want to call customer service for recommendation on best carrier to use at 909.509.8228 Mon-Fri PST 7:30am - 4:00pm

All international orders can take up to four weeks for delivery, not including any customs holds your country may have which may result in an additional 3 weeks or longer. Ziena is not responsible for any customs hold or delay.

Return Policy

Your satisfaction is our #1 Priority and guaranteed. If you’re not completely satisfied, you may return it within 30 days after purchase for a complete refund or exchange, excluding prescription orders. Ziena eyewear returned for credit or exchange must be in unused and salable condition including all original packaging, accessories, and proof of purchase. Ziena eyewear with the removable eyecup, that has been worn, abused, damaged, pet hair, cigarette smell or has any residue from facial products or medications, will be deducted $25 from the refund. This returns process only applies to purchases made on our website. If your product was not purchased on our website, please refer to the original retailer.

For prescription orders, the frame can be refunded. The prescription lens as it is customized to the customer cannot be refunded.

Customers are responsible for shipping costs unless the product is defective or an error has occurred when filling the order.

To process a return, please send the product with the included invoice to:

Ziena
Attn: Returns
2060 S. Haven Ave
Ontario, California 91761

Have questions? Prefer to order by phone? The Ziena Customer Service Team is happy to assist you at 909-509-8228.

Ziena Lens Guide

Ziena® lenses offer 100% UVA + UVB protection, are de-centered and tapered for the sharpest image in every direction.

All non-polarized lenses feature anti-fog treatment on inner side of lens.

All Ziena® eyewear is custom made to order and never mass produced.

 

CLEAR

Ideal for Indoors, Office, & Night Driving

Light Transmittance Rate: 90%

Clear lenses are perfect if you are wearing your eye-wear primarily indoors or night riding. Clear lenses give 100% UVA+UVB protection and are optically correct providing you with ultra-clear vision.

GRAY

Bright/Sunny Conditions

Light Transmittance Rate: 12%

Perfect for keeping your eyes comfortable in full sun conditions. Gray lenses help prevent eye fatigue and provides you with the truest color perception.

POLARIZED COPPER

Increased Contrast & Cuts Glare From The Sun

Light Transmittance Rate: 10%

Provides a beautiful warm tint, improves visual definition, and provides high contrast to make colors pop. Polarized lenses are the right choice for cutting out glare while doing outdoor activities like driving, boating, golfing and more.

POLARIZED GRAY

Total Glare Protection From The Sun

Light Transmittance Rate: 11% 

Polarized gray lenses provide extra protection against glare-causing reflections of light from water, sand, snow, concrete roadways and other reflective surfaces. The polarized gray lens offers the highest available light reduction for the richest colors and sharpest contrast. Also a great solution for mild light sensitivity while outdoors.

PHOTOSENSITIVE GRAY

The Ideal Lens For Light Sensitivity

Light Transmittance Rate: 6%

*Waiver needed - Click here to download form.

The darkest lens available for photosensitive customers that need extreme protection. Not suitable for driving or in low light conditions. Due to the extreme dark tint of this lens all customers are required to sign a waiver before purchase.

NEW!
PHOTOCHROMIC DARKShift® - Clear to Dark Gray

 The Darkest Light Adjusting Lens Ever!

Light Transmittance Rate: 78% - 9%

Need darker transition lenses? If the answer is yes then you need the new DARKShift® lens. This photochromic advancement surpasses the bar set by our Eclypse® lens and not only transitions darker but with a higher ABBE value the lens truly gives new definition to enhanced vision clarity.

 

 

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