Shipping and Returns
Free Ground Shipping:
Ziena® offers free first class shipping via USPS® on orders over $45 within the United States. Signature Confirmation is available to add to any order and is highly recommended to ensure your delivery. We are not responsible for delivery errors via carrier, lost packages, or incorrect shipping info.
When ordering from our website, you can expect to receive your order within 3-10 business days.
Free shipping does not apply to repairs, prescription orders, or accessories.
All orders are custom built and made to order. We are proud that our glasses are not mass produced and built right after you placed the order. This is why orders are normally shipped within 3 business days. It does not include the shipping time (up to 3-10 business days). Need a faster delivery time? If you place your order before 11:30 am PST and choose expedited shipping, your order will be pushed to the front of the order queues and shipped the same business day.
Please be aware that customers outside the United States are responsible for any shipping and additional duties, taxes, and other related charges customs may charge. We recommend checking with your country’s customs office to determine what these additional costs may be. You may want to call customer service for recommendation on best carrier to use at 909.509.8228 Mon-Fri PST 7:30am - 4:00pm
All international orders can take up to four weeks for delivery, not including any customs holds your country may have which may result in an additional 3 weeks or longer. Ziena is not responsible for any customs hold or delay.
Your satisfaction is our #1 Priority and guaranteed. If you’re not completely satisfied, you may return it within 30 days after purchase for a complete refund or exchange, excluding prescription orders. Ziena eyewear returned for credit or exchange must be in unused and salable condition including all original packaging, accessories, and proof of purchase. Ziena eyewear with the removable eyecup, that has been worn, abused, damaged, pet hair, cigarette smell or has any residue from facial products or medications, will be deducted $25 from the refund. This returns process only applies to purchases made on our website. If your product was not purchased on our website, please refer to the original retailer.
For prescription orders, the frame can be refunded. The prescription lens as it is customized to the customer cannot be refunded.
Customers are responsible for shipping costs unless the product is defective or an error has occurred when filling the order.
To process a return, please send the product with the included invoice to:
2060 S. Haven Ave
Ontario, California 91761
Have questions? Prefer to order by phone? The Ziena Customer Service Team is happy to assist you at 909-509-8228.